Frequently
Asked
Questions
1
Do I need a consultation before booking?
A free consultation is recommended before beginning therapy. This gives us space to talk through what you’re looking for, answer any initial questions, and decide together which format feels most appropriate.
2
How do payments work?
Individual sessions are paid per session. Monthly and Premium formats are paid on a monthly basis. All payments are handled securely online.
3
Do you offer in-person sessions?
At present, all sessions are offered online. This allows for flexibility while maintaining the same therapeutic depth and continuity.
4
What platform are sessions held on?
Sessions take place online via a secure video platform. You’ll receive the session link ahead of time.
5
How often do sessions take place?
Session frequency is discussed and agreed together. Many clients attend weekly, though this can be adjusted depending on needs and circumstances.
6
Can I switch between packages?
Yes. If your needs change, we can talk through whether a different format would be more suitable and make adjustments where appropriate.
7
Do you work with insurance providers?
At present, sessions are self-funded. If you require documentation for reimbursement, this can be discussed during your consultation.
8
What is your cancellation policy?
Cancellations or rescheduling requests require at least 48 hours’ notice. Sessions cancelled with less notice may be charged in full.